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Trading 9

• Why is my Market or Stop Order price executed differently from the price i placed?
• Order Types
• Minimum Trading Size
• I entered my Buy/Sell Order but its not showing
• How to Cancel your Order

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Deposit & Withdrawal - Crypto 16

• Send and Receive via Email
• Minimum Deposit and Withdrawal - Crypto
• Does my previous BTC or ETH address work?
• Cancel Withdrawal - Fiat & Crypto
• Not Receiving Withdrawal Confirmation Emails

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Account Management 5

• How to Change Password
• Setting up Google Two Factor Authentication
• Forgot your password?
• Creating API keys
• How to unlock my account?

Getting Started 5

• How to Deposit Crypto
• Secure your account
• How to Trade
• How to Sign Up?
• เกี่ยวกับบิทาซซ่า

Frequently Asked Questions (FAQ) 11

• Where can i export my transaction history?
• How to claim my BTZ earnings/cash backs
• Referral/Affiliate Link
• Are my funds insured?
• Complaint / Feedback Channel

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Account Security 7

• How to reset 2FA?
• Transferring 2FA between devices
• Google 2FA Troubleshooting
• Setting up Google Two-Factor Authentication
• Setting up a Secure Password

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Reporting Bugs 1

• Reporting a Bug

Fees 4

• Trading Fees
• Using BTZ tokens for trading fees
• Withdrawal Fees - Fiat
• Withdrawal Fees - Crypto

Know Your Customer (KYC) 8

• What documents are used to verify my account?
• Corporate Account Application
• Country passports that we do not accept
• Can I register if I do not have a Thai (local) bank account?
• How do I check or increase my Verification Level?

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Deposit & Withdrawal - Fiat 8

• Deposit and Withdrawal time - Fiat
• How to Withdraw - Fiat
• How to Deposit - Fiat
• How do I verify my bank account?
• Deposit exceeding daily bank online transfer

View all 8