Frequently Asked Questions (FAQ)

Where can i export my transaction history?
You may view your transaction history by navigating to User Settings > Trade Reports. You may select Single Reports or Cyclical Reports and Report Type...
Wed, 1 Sep, 2021 at 1:09 PM
How to claim my BTZ earnings/cash backs
All BTZ earnings from accumulation or referrals and cash backs can be found in the Bitazza Levels page. To claim the BTZ tokens into your wallet, simply cli...
Wed, 1 Sep, 2021 at 1:09 PM
Referral/Affiliate Link
To generate your referral link, navigate to the User Settings tab and click on Referral Program. Click to Create or Edit your Affiliate Tag and enter the ta...
Wed, 1 Sep, 2021 at 1:09 PM
Are my funds insured?
To provide the most security to your asset, Funds, Private Keys and Public Keys are completely kept offline in Cold Wallet provided by  Gabriel NS Limited, ...
Thu, 26 Jan, 2023 at 1:27 PM
Complaint / Feedback Channel
Unhappy with the level of service from our customer support team? Or have a feedback that you think we should know? We are constantly looking for ways to im...
Wed, 1 Sep, 2021 at 1:09 PM
Can I buy/sell/transfer my BTZ tokens?
BTZ tokens will be available for trade in approximately 3-5 months down the road. Please stay tuned for updates by following us on Facebook and Twitter.
Wed, 1 Sep, 2021 at 1:09 PM
Difference between a broker and an exchange
Digital asset brokers and exchanges are both regulated business categories in Thailand. An exchange is licensed to match its customers’ orders in its own ce...
Wed, 1 Sep, 2021 at 1:09 PM
Why is it important to register my bank account?
Bitazza is required by law to only accept deposits and withdrawals to and from the same bank account holder as the owner of the account. Which means if us...
Wed, 1 Sep, 2021 at 1:09 PM
Can I trade without completing KYC?
No. Regulations require that all users on the Bitazza platform to complete their KYC verification before being able to trade.  This process is to safe gua...
Wed, 1 Sep, 2021 at 1:09 PM
What is the difference between regulated or unregulated platforms?
Regulated and unregulated platforms function in almost all the same ways. The main difference between the two is that regulated platforms are governed by th...
Wed, 1 Sep, 2021 at 1:09 PM