What 2FA issue have you faced?
- Entered the 2FA, but it does not proceed
2FA login may fail if Google Authenticator time isn't properly synced. To address this, please select the operating system to correct the time settings
Android:
1. Open the Google Authenticator app and tap the 'Menu' button.
2. Click on the 'Settings' tab
3. Choose 'Time correction for codes'
4. Click 'Sync now' to complete the time correction
Once the system pops up 'Time corrected,' you can try again with the latest 6-digit number in the app

iOS:
1. On your phone, go to 'Settings' and then click 'General'
2. Select 'Date & Time'
3. If 'Set Automatically' is turned off, please turn it on
4. If it is already turned on, please turn it off and then turn it on again to complete the time settings
Now you can try again with the latest 6-digit number in the app

- Changed phone
Is the old phone still functioning?
If no, please reset 2FA
If yes, it's functioning. Let's transfer your 2FA. Select your operating system to transfer 2FA to the new device

1. From your old phone, open the Google Authenticator app and tap the 'Menu' button
2. Select 'Transfer accounts'
3. Click 'Export accounts for Android' or 'Continue' for iOS
4. Select your Bitazza account 2FA and click 'Export'
The transfer QR code will be displayed on your old device
5. On your new device, download Google Authenticator, tap the '+' symbol, and scan the QR code to complete the 2FA transfer


- Deleted the 2FA app or reset phone
Please reset 2FA