Support

Getting Started - WEB 4

• How to Sign Up? - Website
• How to Deposit Crypto - Website
• How to Trade - Website
• Secure your account - Website

Know Your Customer (KYC) - WEB 1

• How to complete KYC verification

Account Management&Security - WEB 3

• Forgot your password? - Website
• How to Change Password - Website
• Setting up Google Two-Factor Authentication - Website

Deposit & Withdrawal - Fiat - WEB 3

• How to Deposit Fiat - Website
• How to Withdraw Fiat - Website
• Cancel Fiat Withdrawal - Website

Deposit & Withdrawal - Crypto - WEB 6

• Where do I find my Wallet Address? - Website
• How to Deposit Crypto - Website
• How to Withdraw Crypto - Website
• Cancel Withdrawal Fiat & Crypto - Website
• Where can I find my deposit/withdrawal history? - Website

View all 6

Trading - WEB 4

• How to Buy & Sell - Website
• How to Cancel your Order - Website
• Order Types - Website
• I entered my Buy/Sell Order but its not showing - Website

Fees - WEB 1

• Using FDM tokens for trading fees - Website

Referral/Affiliate Link - WEB 1

• How to get Referral/Affiliate Link - Website

Getting Started - APP 4

• How to Sign Up? - Application
• How to Deposit Crypto - Application
• How to Trade - Application
• Secure your account - Application

Know Your Customer (KYC) - APP 1

• How to complete KYC verification - Application

Account Management&Security - APP 3

• Forgot your password? - Application
• Setting up Google Two-Factor Authentication - Application
• Transferring 2FA between devices - Application

Deposit & Withdrawal - Fiat - APP 4

• How to Deposit Fiat - Application
• How to cancel a Fiat deposit - Application
• How to withdraw Fiat - Application
• How to add & delete a bank account for withdrawals - Application

Deposit & Withdrawal - Crypto APP 5

• How to Deposit Crypto - Application
• How to Withdraw Crypto - Application
• Cancel Withdrawal Crypto - Application
• How to add a wallet address contact for withdrawal - Application
• Where can I find my Transaction ID (TXID)- Application

Trading - APP 2

• How to Buy & Sell - Application
• How to Cancel your Order - Application

Fees - APP 1

• Using FDM tokens for trading fees - Application

Referral/Affiliate Link - APP 1

• How to get Referral/Affiliate Link - Application

KYC verification - APP 6

• Corporate Account Application
• What documents are used to verify my account?
• What are the benefits and requirements of each KYC level?
• How long does the KYC verification process take?
• Country passports that we do not accept

View all 6

General Inquiry 8

• What is Bitazza?
• Reporting a Bug
• Where can I export my transaction history?
• Is it possible to trade without completing KYC?
• Is Bitazza regulated?

View all 8

Account Management & Security 8

• Security Best Practices
• Setting up a Secure Password
• Beware of Impersonators
• Google 2FA Troubleshooting
• Transferring 2FA between devices

View all 8

Deposit & Withdrawal 15

• Crypto Deposit did not arrive
• Crypto transfer to wrong address
• Not Receiving Withdrawal Confirmation Emails
• Deposited Wrong Coins
• Crypto transfer status and duration

View all 15

Trading 4

• Why didn't my Limit or Stop Limit Order fully fill?
• Why is my Market or Stop Order price executed differently from the placed price?
• Trading Fees
• Minimum Trading Size

Bitcoin(BTC) 1

• Bitcoin(BTC)

Ethereum(ETH) 1

• Ethereum(ETH)

USD Tether(USDT) 1

• USD Tether(USDT)

Ripple(XRP) 1

• Ripple(XRP)

Stellar Lumens(XLM) 1

• Stellar Lumens(XLM)

Compound(COMP) 1

• Compound(COMP)

Dai(DAI) 1

• Dai(DAI)

Yearn Finance(YFI) 1

• Yearn Finance(YFI)

Chainlink(LINK) 1

• Chainlink(LINK)

Bancor(BNT) 1

• Bancor(BNT)

Synthetix(SNX) 1

• Synthetix(SNX)

Ren Network(REN) 1

• Ren Network(REN)

Uniswap(UNI) 1

• Uniswap(UNI)

USD Coin(USDC) 1

• USD Coin(USDC)

Aave(AAVE) 1

• Aave(AAVE)

Alpha Finance(ALPHA) 1

• Alpha Finance(ALPHA)

Sushiswap(SUSHI) 1

• Sushiswap(SUSHI)

Curve Dao Token(CRV) 1

• Curve Dao Token(CRV)

MakerDAO(MKR) 1

• MakerDAO(MKR)

The Graph(GRT) 1

• The Graph(GRT)

Nexus Mutual(wNXM) 1

• Nexus Mutual(wNXM)

Balancer(BAL) 1

• Balancer(BAL)

Solano(SOL) 1

• Solana(SOL)

Dogecoin(DOGE) 1

• Dogecoin(DOGE)

PAX Gold(PAXG) 1

• PAX Gold(PAXG)

Polygon(MATIC) 1

• Polygon(MATIC)

Cardano(ADA) 1

• Cardano(ADA)

VeChain(VET) 1

• VeChain(VET)

Shiba Inu(SHIB) 1

• Shiba Inu(SHIB)

PancakeSwap(CAKE) 1

• PancakeSwap(CAKE)

THORChain(RUNE) 1

• THORChain(RUNE)

Velo(VELO) 1

• Velo(VELO)

Hedera Hashgraph(HBAR) 1

• Hedera Hashgraph(HBAR)

Axie Infinity Shard(AXS) 1

• Axie Infinity Shard(AXS)

Smooth Love Potion(SLP) 1

• Smooth Love Potion(SLP)

1inch Network(1INCH) 1

• 1inch Network(1INCH)

Binance(BNB) 1

• Binance(BNB)

Polkadot(DOT) 1

• Polkadot(DOT)

Serum(SRM) 1

• Serum(SRM)

Raydium(RAY) 1

• Raydium(RAY)

The Sandbox (SAND) 1

• The Sandbox (SAND)

Coin98 (C98) 1

• Coin98 (C98)

Avalanche (AVAX) 1

• Avalanche (AVAX)

Fantom (FTM) 1

• Fantom (FTM)

dYdX 1

• dYdX

Gala (GALA) 1

• Gala (GALA)

Decentraland (MANA) 1

• Decentraland (MANA)

GuildFI (GF) 1

• GuildFi (GF)

Enjin Coin (ENJ) 1

• Enjin Coin(ENJ)

Algorand (ALGO) 1

• Algorand(ALGO)

Band Protocol (BAND) 1

• Band Protocol (BAND)

Convex Finance (CVX) 1

• Convex Finance (CVX)

Ethereum Name Service (ENS) 1

• Ethereum Name Service (ENS)

Immutable X (IMX) 1

• Immutable X (IMX)

NEAR Protocol (NEAR) 1

• NEAR Protocol (NEAR)

Cosmos (ATOM) 1

• Cosmos (ATOM)

ApeCoin (APE) 1

• ApeCoin (APE)

Stargate Finance (STG) 1

• Stargate Finance (STG)

Zilliqa (ZIL) 1

• Zilliqa (ZIL)

Klaytn (KLAY) 1

• Klaytn (KLAY)

Terra Classic (LUNC) 1

• Terra Classic (LUNC)

TerraClassicUSD (USTC) 1

• TerraClassicUSD (USTC)

Terra 2.0 (LUNA) 1

• Terra 2.0 (LUNA)

Optimism (OP) 1

• Optimism (OP)

BTZ & FDM 1

• What happened to BTZ and what is FDM? Find your answers here