Please check the withdrawal status on the dashboard and see the explanation below.
- Confirmation Pending: It means you have not confirmed it by email yet. Please click 'Confirm your withdrawal' in the latest withdrawal email and check if the status has changed
Note: If you have already confirmed but the status still has not changed, please delete the old withdrawal email, cancel the withdrawal, make a new withdrawal, and confirm with the latest email
- Transaction Completed: Kindly check the bank statement of your withdrawal bank account first. If you couldn't find your withdrawal amount, please contact our agent and provide your statement; we'll check it for you
- Processing: It means the transaction is still processing and will be withdrawn to your destination wallet within 1 hour. If you have waited for 1 hour and the status still hasn’t changed,
Please submit the information below to our agent to check on your withdrawal status
- A screenshot of the transaction proof from the sender's platform
- Transaction ID (TXID) or transaction link on the blockchain
*Kindly ensure that the screenshot displays the TXID and the transaction amount