May I know what crypto withdrawal issue you are encountering?
- Not Receiving a Withdrawal Email
Please check Junk/Spam mailbox
- Withdrawal not received
Please check the withdrawal status on the dashboard and let me know what it says
1. Confirmation Pending: It means you have not confirmed it by email yet. Please click 'Confirm your withdrawal' in the latest withdrawal email and check if the status has changed. If you have already confirmed but the status still has not changed, please delete the old withdrawal email, cancel the withdrawal, make a new withdrawal, and confirm with the latest email
2. Transaction Completed: Kindly check the transaction status on the blockchain using the TXID first. If you can't find your transaction, please request to talk with our agent.
3. Processing
It means the transaction is still processing and will be withdrawn to your destination wallet within 1 hour. If you have waited for 1 hour and the status still hasn’t changed, please provide a screenshot of the withdrawal from the application so we can check it for you
- Hold Balance
If you have crypto that is being held and you are unable to trade or withdraw as desired. The reason may be due to pending trade or withdrawal orders that have not yet been completed.
To resolve this:
1. Check the trade orders on the ‘Orders’ page and cancel any pending orders
2. Check crypto withdrawal transactions to see if there are any unfinished transactions and cancel the withdrawal orders