You can cancel a transaction that has not yet been confirmed by email by following these steps:
1. Go to the 'Dashboard' menu and click on the withdrawal you want to cancel
2. Click the 'Cancel' button to complete the process
*Once you have confirmed the withdrawal via email, you will not be able to cancel the transaction
If you're unable to find transaction in 'Dashboard'. It may be because the transaction is not your most recent one
To find older incomplete transactions, you can go to the ‘Wallet’ page and check as follow:
Digital Assets Menu
Select the digital asset you want to check, and the system will display all transactions related to that asset. If you find any pending transactions, you can cancel them immediately.
*If you have checked everything and still can’t find the transaction you’re looking for, please request talk to agent for further assistance.