Normally, an account will be automatically locked if the password is entered incorrectly multiple times for security reasons.
To unlock your account. kindly provide a selfie image to our agent holding up the following:
1. Passport (or ID card for Thai)
2. A paper written with bitazza.co.th, Unlock Account, reason for unlocking, and today's date
Or you can submit your selfie in this form https://shorturl.at/EJpBB
*In case your account is suspended from Trading (Account Frozen), unlocking the account will not resolve the issue.