Normally, an account will be automatically locked if the password is entered incorrectly multiple times for security reasons.

To unlock your account. kindly provide a selfie image to our agent holding up the following:

1. Passport (or ID card for Thai)

2. A paper written with bitazza.co.th, Unlock Account, reason for unlocking, and today's date


Or, if you’re not ready to submit right now, you can submit the outlined information here anytime: ? Unlock Account Form

In case your account is suspended from Trading (Account Frozen), unlocking the account will not resolve the issue.