Technical issues refer to problems encountered while using the app, such as buttons not responding when clicked, pages taking too long to load, error messages appearing, or processes that cannot be completed. These issues may occur repeatedly.
To conduct a preliminary check and gather evidence for further investigation, please follow the steps below:
1. To ensure that the issue isn’t caused by the device’s cache
You can try the following basic troubleshooting steps:
1.1 Log out and log back in
1.2 Close and reopen the app
1.3 Clear the app or browser cache
2. To help identify the root cause of the issue
If you experience an issue on the app, please try again using the website. And if the issue occurs on the website, please try using the app instead. This helps our team identify and resolve the issue for you more quickly. You can still submit a request so we can investigate the specific issue you encountered
If you’ve followed all the steps and the issue still persists, please submit the information below to our agent:
- Your device model, Android/iOS version, and Bitazza app version
- Describe the issue you’re experiencing
- Provide a screenshot/video screenshot of the issue