To reset your 2FA, please contact our customer support representatives and provide a selfie image holding up the following:

  1. National ID (Thai citizen) or Passport (Non-Thai citizen)

  2. A paper written with, Reset 2FA and today's date

Please ensure that your whole head is visible in the selfie. And that none of the details of your ID or the paper are being blocked.

After submitting your selfie, Bitazza will need some time to verify your submission and will reset your 2FA within 24 hours.