1. Go to the Wallet tab, Fiat section, and click on the Withdraw button.
2. If this is your first withdrawal transaction, you will need to enter your bank account information by clicking on your bank's logo, entering your bank account number, and clicking VERIFY BANK ACCOUNT.
The bank account owner's name used for withdrawal and the Bitazza account name must be the same.
3. Enter the amount of money you wish to withdraw and click the Withdraw button. (minimum 100 THB)
The minimum withdrawal is 100 THB, and there is a 20 THB withdrawal fee per transaction.
4. The system will prompt you to enter the Two-Factor Authentication (2FA) code. After that, a withdrawal confirmation email will be sent to your email address. Please check your email and click on Confirm Withdrawal to complete the withdrawal process.
Please check the status to see if it's still "Pending 2FA" in the email confirmation. If it is, it means your withdrawal request has not been completed. In this case, please cancel and try again, ensuring that you have completed the latest email confirmation for the withdrawal.
Regarding cash withdrawals, after entering the 2FA code and confirming the withdrawal through email, it may take 1-4 hours for the withdrawal process to complete, depending on the number of withdrawal requests and the time of the request. If you haven't received the funds after 4 hours of making the withdrawal, please contact our customer relations officers for assistance.
Withdrawals in Thai Baht between 23:30 - 00:30 may experience delays due to the bank's system maintenance. Your funds will be deposited into your bank account once the bank's maintenance is completed.
