Support

Deposit Not Received THB deposits are typically processed within 1 hour. If it has been over an hour, it may due to you deposit in wrong way: 1. If you dep...

1. Not Receiving an Email - If you are not receiving your withdrawal confirmation, password reset, or verification email, please check your Junk & Spam ...

You can easily cancel your order by following these steps: 1. Go to the 'Market' or 'Trade' menu, then click on the 'Orders' button ...

You can cancel a transaction that has not yet been confirmed by email by following these steps: 1. Go to the 'Dashboard' menu and click on the wi...

It may be because the transaction is not your most recent one. To find older incomplete transactions, you can go to the ‘Wallet’ page and check as follows: ...

Please check the withdrawal status on the dashboard and see the explanation below. - Confirmation Pending: It means you have not confirmed it by email ...

Crypto deposits are usually approved within 1 hour after the status shows 'success' on the blockchain - If you have been waiting for more than 1 hou...

If you’d like to withdraw your cryptocurrency into cash. You’ll need to sell the crypto you bought for cash. After that, you can withdraw the cash to your b...

Technical issues refer to problems encountered while using the app, such as buttons not responding when clicked, pages taking too long to load, error messag...

If you’ve received a suspicious message, email, website, or app claiming to be from Bitazza. You can report it here so we can help keep our community safe. ...